Pillars of Excellence and Strategic Plan

Seneca County General Health District’s Strategic Plan and performance management system is built upon the Pillars of Excellence framework, successfully used by multiple accredited health departments in Ohio. This framework is recommended by Studer Group, a 2010 Malcom Baldridge National Quality Award recipient that coaches organizations on how to hardwire excellence into their institutions.

The Pillars of Excellence define desired results in the strategic priority areas of People, Service, Quality, Growth, and Finance. The Pillars provide a balanced foundation for setting organizational goals and direction to achieve service and operational excellence. This framework helps create alignment, action, and accountability across our programs, policies, and processes.

In 2021, we started the next cycle of our strategic planning process by updating our vision, mission, and core values. We will update goals, objectives, and action steps for each strategic priority area in 2022.